Privacy Policy

Effective Date: February 15, 2025

1. Data We Collect at SoulCo

At SoulCo, we prioritize providing a tailored, smooth, and secure user experience. To achieve this, we collect various types of information, enabling us to enhance our services, improve app functionality, and uphold robust security standards. Here's a detailed breakdown of the data we gather and its purpose.

1.1 Account Details

When you create a SoulCo account, we collect information necessary to set up your profile and facilitate social interactions within the community:

• User ID: A unique identifier linked to your account, allowing us to securely associate your activities and preferences without exposing sensitive data.

• Username: The display name you choose, visible to other users for engagement within the platform.

• Profile Image or Avatar: An uploaded image or graphic representing you, which personalizes your presence and fosters more interactive experiences.

• Customization Settings: Preferences you configure, such as language options or notification settings, are stored to enhance your personalized experience.

1.2 User Interactions and Activity

As a social platform focused on private interactions and real-time connections, SoulCo collects data on how users navigate the app and engage with its core features. This data helps us refine your experience, improve functionality, and ensure that our platform remains user-friendly and secure.

• Activity Logs: We track key actions you take within the app, such as initiating private chats, participating in video matches, or sending and receiving messages. These logs help us understand how users interact with our core features, ensuring they remain seamless and engaging. For example, by analyzing how often users initiate video chats or the duration of video calls, we can identify areas for improvement and optimize the experience for smooth and stable interactions.

By studying user activity, we can:

• Identify and resolve potential issues, such as slow video connections or messaging delays, to maintain a high-quality user experience.

• Enhance personalization by offering tailored suggestions, such as better match recommendations or app settings adjustments based on your usage patterns.

• Strengthen security by monitoring and addressing behavior that might violate community guidelines or disrupt the app’s safe environment.

With SoulCo’s focus on private communication and video matching, understanding your interactions allows us to prioritize improvements that foster deeper connections and a more engaging user experience.

1.3 Device and Connection Information

To ensure seamless compatibility across devices and troubleshoot potential issues, we collect technical data about your device and network:

• Device Details: This includes your device model, operating system, screen resolution, and app version, which allows us to optimize performance.

• Network Metrics: Information like your IP address, connection type (Wi-Fi or mobile), carrier details, and speed enables us to provide a stable user experience and address connectivity issues.

• Device ID: Unique hardware and software IDs are collected for analytics and security purposes, helping us maintain platform integrity and prevent unauthorized access.

• Error Reports: Crash logs and performance data allow us to diagnose and resolve issues, ensuring the app runs smoothly across all supported devices.

1.4 User-Generated Content

SoulCo thrives on user interaction, so we collect and store the content you choose to share:

• Messages and Chats: Private messages sent through the app are stored securely and may be reviewed to enforce community guidelines and enhance user safety.

1.5 Analytics and Advertising

To keep our services free and continually improve them, we gather data related to ads and platform analytics:

• Ad Engagement: Information on your interaction with in-app ads, such as clicks or views, helps ensure ads are relevant and minimally disruptive.

• Third-Party Analytics: We partner with analytics providers to track usage trends, user demographics, and app performance, enabling informed design decisions and functional updates.

2. How We Use Your Information

At SoulCo, we aim to deliver a seamless, secure, and personalized experience to every user. Your information is essential for ensuring smooth app functionality, tailoring your interactions, and maintaining a safe community. Below is an overview of how we use the data we collect.

2.1 Supporting Core Features and Performance

Your data enables us to provide and refine the app's fundamental functions, ensuring a smooth user experience. Key uses include:

• Feature Facilitation: Information such as account details and activity logs helps us support essential functionalities, like private messaging, video matching, and account management. These features form the backbone of your interactions within SoulCo.

• Performance Optimization: By analyzing data on how users interact with the app, we can enhance load times, fix technical issues, and optimize app responsiveness. This ensures SoulCo remains stable and efficient across all devices.

2.2 Personalizing Your Experience

We use your information to make SoulCo more relevant and engaging by tailoring content and recommendations to your preferences.

• Customized Content: Based on your interactions and preferences, we suggest video match recommendations, highlight interesting profiles, and curate content to enhance your app experience.

• Profile and Preference Management: The settings and preferences you select allow us to personalize your app interface, making navigation intuitive and tailored to your needs.

2.3 Ensuring Safety and Maintaining Integrity

We are committed to safeguarding our users and the platform by proactively monitoring and addressing potential threats.

• Fraud Detection: Your data is analyzed to identify and prevent suspicious activity, unauthorized access, and potential misuse of the app.

• Community Protection: By monitoring and addressing issues like inappropriate behavior or security breaches, we uphold a safe and respectful environment for all users.

• Data Security Practices: We implement advanced security measures to prevent unauthorized access to your information and maintain the platform's integrity.

2.4 Legal and Regulatory Compliance

To ensure SoulCo adheres to applicable laws and regulations, your data may be used in the following ways:

• Responding to Legal Requests: We may need to disclose certain information to comply with government requests or legal obligations.

• Data Protection Compliance: By aligning with data privacy regulations, we ensure your information is handled responsibly and transparently.

3. Sharing and Disclosure of Information

SoulCo does not sell your personal data. However, there are specific situations where sharing your information is necessary to provide our services or meet legal obligations.

3.1 With Trusted Service Providers

We collaborate with carefully vetted partners who help us improve SoulCo’s functionality, performance, and security. These partners operate under strict confidentiality agreements and include:

• Analytics and Marketing Platforms: Tools like Appsflyer and Facebook help us understand app usage, optimize marketing strategies, and deliver relevant promotions to users.

• Infrastructure and Payment Services: Partners responsible for hosting, payment processing, and performance analytics help maintain app stability and ensure secure transactions.

3.2 With Your Explicit Consent

In instances where we need to share your data with third parties beyond our service providers, we will always seek your explicit consent. You remain in full control of how your information is shared.

3.3 For Legal Compliance or Protection

We may share information if required to do so by law or to protect SoulCo and its users. Situations where this may occur include:

• Legal Obligations: When responding to legitimate government requests or complying with regulatory requirements.

• Community Protection: If the safety, rights, or property of SoulCo, its users, or the public are at risk, we may disclose necessary information.

3.4 During Business Transitions

If SoulCo undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction. Any such transition will maintain your information's confidentiality and security.

4. Permissions We Request

To deliver a seamless and feature-rich experience, SoulCo may request access to certain device permissions. These permissions are used only with your explicit consent and can be managed or revoked at any time via your device settings:

• Camera: Grants the ability to capture photos or videos directly within the app for activities like profile updates or sharing visual content. This access is only utilized when you choose to activate the camera feature.

• Photo Library: Allows you to upload images from your device's gallery, such as for setting profile pictures or sharing media with others. We only access the files you select.

• Microphone: Enables voice-related features, including recording voice messages and making audio calls. This permission is used solely when you initiate these specific actions.

• External storage Access: Permits access to external files, such as images or documents, that you wish to upload or share in the app. SoulCo only interacts with the files you choose, and no other data is accessed without your permission.

• Advertising IDs: Used to personalize your experience by analyzing how you interact with the app, ensuring any promotions or recommendations are relevant to your preferences.

5. Your Rights to Manage Personal Data

At SoulCo, we believe in giving you full control over your personal information. You have several rights that allow you to oversee and manage how your data is used and processed:

• Data Access: You can request a detailed report of the personal information we store about you, including how and why it is being used.

• Rectification: Found incorrect or incomplete information in your data? Let us know, and we’ll correct or update it promptly.

• Erasure: Want your data gone? In certain circumstances, you can request its deletion. However, some data may be retained to meet legal or operational obligations.

• Processing Limitations: Concerned about how we use your data? You can ask us to temporarily limit processing while a dispute is resolved or if accuracy is in question.

• Right to Object: If you feel that our use of your data conflicts with your rights or values, you have the right to object and prevent further processing for those specific purposes.

To exercise any of these rights, contact us via the details provided in the "Contact Information" section. For security, we may require proof of identity. Our team is committed to responding within the timeframes required by law and addressing your concerns thoroughly.

6. How We Store and Retain Your Data

Your data is stored securely and retained only for as long as necessary to achieve the purposes outlined in this Privacy Policy. Here’s how we handle retention:

• Account Data: This includes the information necessary to keep your account functional. It is retained while your account is active and for a limited time after closure to allow for service recovery, unless laws or regulations require a longer retention.

• App Usage and Device Data: This information helps us optimize performance and enhance our experience. It is stored for a reasonable period based on analytical and troubleshooting needs.

• Legal and Compliance Requirements: Some data must be kept longer to comply with legal obligations, resolve disputes, detect fraud, or enforce agreements.

Once the retention period ends, we ensure your data is either securely deleted or anonymized, making it impossible to link it back to you.

7. Information Security Measures

Protecting your privacy is essential to us. We employ advanced security measures to safeguard your data from unauthorized access, loss, or misuse:

• Firewalls and Real-Time Monitoring: Our systems use firewall protection and real-time threat detection to prevent unauthorized access.

• Access Control: Only authorized personnel can access personal information, with regular audits to verify compliance.

• Encryption: Sensitive information is encrypted during transmission and storage to prevent unauthorized access or interception.

While we apply industry-standard security practices, no system is entirely immune to risk. Users are encouraged to practice strong password habits and avoid sharing account details. If you suspect unauthorized access, please reach out to us immediately.

8. Compliance with International Privacy Laws

SoulCo is committed to complying with international data protection regulations, ensuring the privacy and rights of users worldwide. Below is a summary of the key privacy frameworks we adhere to:

• GDPR (General Data Protection Regulation):
For users within the European Union (EU) and European Economic Area (EEA), we comply with GDPR requirements, including:

￮ Transparency in how your data is collected, stored, and processed.

￮ Ensuring you have the right to access, update, or delete your data.

￮ Providing mechanisms for data portability, where applicable.

￮ Offering clear options to withdraw consent for data processing at any time.

• CCPA (California Consumer Privacy Act):
California residents enjoy enhanced privacy rights under the CCPA, including:

￮ The right to request detailed information about the data we collect, including its sources, purposes, and sharing with third parties.

￮ The right to delete your personal data, subject to exceptions for legal or operational needs.

￮ The right to opt-out of the sale or sharing of personal information for personalized advertising (even though SoulCo does not sell personal data).

￮ Protection against discrimination for exercising your privacy rights.

• PIPEDA (Personal Information Protection and Electronic Documents Act):
For users in Canada, we adhere to PIPEDA requirements, which emphasize:

￮ Collecting data only for clearly stated purposes.

￮ Ensuring fair and lawful data usage.

￮ Providing users with access to their data and mechanisms to correct inaccuracies.

• LGPD (Lei Geral de Proteção de Dados):
For users in Brazil, we comply with LGPD by:

￮ Ensuring transparent data handling practices.

￮ Providing users the ability to confirm, access, correct, or delete their personal data.

￮ Allowing withdrawal of consent for specific data processing activities.

• Other Regional Privacy Laws:
Depending on your location, we comply with additional privacy regulations, such as the Australian Privacy Act (APP), India’s Personal Data Protection Bill, and China’s Personal Information Protection Law (PIPL). These ensure that our practices are aligned with local standards to protect your personal information.

By adhering to these frameworks, SoulCo demonstrates its global commitment to user privacy and data security.

9. Your Rights Concerning Personal Data

Under various privacy regulations, you are entitled to the following rights regarding your personal data:

• Access: You may request a copy of your personal data, including details about how it is collected, processed, and shared.

• Correction: If any of your data is inaccurate or incomplete, you can request updates or corrections.

• Deletion: You can request the removal of your personal data, provided it is no longer necessary for the purposes it was collected or required for legal obligations.

• Restriction: Under certain conditions, you can request limited processing of your data, such as during disputes or if you contest the accuracy of the data.

• Data Portability: You may request your data in a commonly used, machine-readable format to transfer it to another service provider.

• Objection: You can object to the processing of your data for specific purposes, such as direct marketing or profiling, based on our legitimate interests.

• Withdraw Consent: For data processing based on your consent, you can revoke it at any time without affecting the legality of previous processing.

• File a Complaint: If you believe your rights have been violated, you can file a complaint with the relevant data protection authority in your region.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section. Verification of your identity may be required to ensure the security of your request.

10. Legal Basis for Data Processing

SoulCo ensures that all data processing activities are conducted in accordance with applicable laws and are based on one or more of the following legal grounds:

• Consent: Certain data processing activities require your explicit consent, such as personalized advertising or collecting optional profile details.

• Contractual Necessity: We process your data to fulfill our contractual obligations, such as providing essential app services and functionalities.

• Legitimate Interests: Your data may be processed to improve app performance, ensure security, or enhance the user experience, provided it does not override your rights.

• Legal Obligations: Certain data is processed to comply with legal requirements, such as responding to government requests, tax regulations, or fraud prevention.

• Public Interest: In limited cases, data may be processed to support matters of public interest, such as public health or safety.

These legal bases ensure that our data processing practices remain transparent, lawful, and aligned with your expectations.

11. CCPA Rights for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights concerning their personal data. SoulCo respects these rights and provides the following:

• Right to Know: You can request detailed information about:

￮ Categories of personal data collected.

￮ Sources of data collection.

￮ The purpose of data usage.

￮ Categories of third parties with whom data is shared.

• Right to Delete: You may request the deletion of your personal data, except where data retention is required for legal or operational purposes.

• Right to Opt-Out: While SoulCo does not sell personal data, you may opt-out of data sharing for analytics or personalized advertising purposes through your account settings.

• Right to Non-Discrimination: Exercising your privacy rights will not result in any discrimination, such as denial of services or different pricing.

• Right to Transparency: Upon request, we will disclose whether personal data has been shared or sold and provide detailed records to ensure transparency.

• Right to File Complaints: If you believe your CCPA rights have been violated, you can lodge a complaint with the California Attorney General or other regulatory authorities.

To exercise your rights, contact us at projectsara23@gmail.com. We may require identity verification and will respond within the timelines mandated by the CCPA.

12.Opt-Out Options for Data Processing

To comply with international privacy laws, including GDPR, CCPA, and VCDPA, SoulCo allows users to opt out of specific data processing activities. Below are the options available for managing your preferences:

• Personalized Advertising:
You can disable targeted advertisements by opting out of personalized ad services. This can be done directly within your app settings under “Ad Preferences.” Disabling this option ensures that your data will not be used to show tailored advertisements, though you may still see generic ads.

• Third-Party Data Sharing:
Manage how your data is shared with external entities such as advertisers, marketers, or analytics providers. Adjust these preferences in the "Privacy Preferences" section of the app, ensuring greater control over your shared information.

• Opting Out of Data Sales:
If SoulCo engages in data sales (as defined under CCPA), you can opt out of this activity. Navigate to the “Do Not Sell My Personal Information” link in the app or email us to exercise this right.

• Automated Decision-Making:
Avoid being subjected to automated decisions or profiling that could result in significant effects, such as creditworthiness evaluations or eligibility determinations. Users can disable automated processing features through their account settings.

• Consent Withdrawal:
Any previously granted permissions for data collection or processing can be revoked at any time. Access the “Manage Consent” option in the settings to update your preferences.

• Service Data Usage:
Opt out of non-essential data collection used exclusively for performance analytics or app improvement. Use the “Service Data Opt-Out” option in your settings for more control over data usage.

For assistance with managing these preferences or if you encounter difficulties, contact us directly at projectsara23@gmail.com.

13. LGPD Compliance for Brazilian Users

SoulCo respects the Brazilian General Data Protection Law (LGPD) and ensures users in Brazil can exercise their rights effectively. These rights include:

• Access to Data: Request a detailed report of the personal information collected about you, along with its intended use and processing activities.

• Correction of Data: Notify us of errors or outdated information in your personal data so we can update it promptly.

• Deletion of Data: Request the deletion of your personal data if it is no longer necessary for the purposes it was collected, subject to legal requirements.

• Data Sharing Transparency: Obtain a list of entities with whom your data has been shared and the specific purposes of the sharing.

• Portability of Data: Request your data in a format that allows you to transfer it to another service provider seamlessly.

• Objection to Processing: Contest specific data processing activities, particularly those based on our legitimate interests.

• Withdraw Consent: Revoke previously granted consent for optional data processing activities at any time.

To exercise these rights, please reach us at projectsara23@gmail.com. If you believe your rights have been violated, you may file a complaint with the Brazilian National Data Protection Authority (ANPD).

14. Protection of Children’s Privacy

SoulCo is designed for users aged 18 and above. We do not knowingly collect personal data from individuals under 18 years old. If we become aware that such data has been inadvertently collected, we will promptly delete it from our systems and take appropriate measures to ensure compliance. If you suspect that a minor has shared personal data with us, please notify us immediately at projectsara23@gmail.com.

15. Policy Updates and Changes

Our Privacy Policy may be updated periodically to reflect changes in our data handling practices, new regulatory requirements, or service improvements.

• Notification of Changes: For significant updates, we will notify you via in-app alerts, email communication, or other appropriate channels.

• Consent for Updates: Where necessary, we will request your consent for new data processing practices introduced through these updates.

We encourage you to review this policy periodically to stay informed about how we protect your data. The effective date of the latest version will always be clearly stated at the top of this document.

16. Managing Data Sharing and Sales

SoulCo provides clear options for users to manage the sharing or sale of their data:

• In-App Settings: Use the “Privacy Center” in the app to configure data sharing preferences or opt out of data sales where applicable.

• Direct Request: Email us at projectsara23@gmail.com with a clear request to stop sharing or selling your personal data.

We aim to process opt-out requests promptly, typically within 10 business days, and ensure compliance with applicable privacy regulations.

17. Data Controller Information

The designated data controller responsible for managing your personal information is Gideon Ukoko Jr. As the data controller, SoulCo is accountable for collecting, processing, and securing your personal data in accordance with privacy laws.

For any concerns regarding data handling practices, you can contact the data controller directly at projectsara23@gmail.com.

18.Contacting the Data Protection Officer (DPO)

If you have specific concerns regarding privacy or wish to exercise your rights under GDPR, CCPA, or other regulations, you can contact our Data Protection Officer (DPO):

Name: Gideon Ukoko Jr
Email: projectsara23@gmail.com
Office Address: 5800 Highland Park Dr 2076 2076 Benbrook - 76132-5843 United States (US)

The DPO is available to address questions, concerns, and complaints regarding your personal data.

19.Contact Information

If you have any questions, feedback, or concerns about this Privacy Policy, please reach out to us:

• Email: projectsara23@gmail.com

We value your trust and are committed to protecting your privacy through transparent and responsible data practices.